• Refund policy

Refund policy

At Trendy EG you decide on your order while the courier is still with you. That is the moment to return anything.

Returning at delivery

  • Open the parcel and check your items in front of the courier.
  • Give back any item you don't want right away — its price is taken off your total.
  • Refusing the whole order? You only pay the shipping fee.

After the courier leaves

Once the courier has left, we can't take returns or exchanges — unless we sent you the wrong item or it has a defect.

Wrong or faulty item

Message us on WhatsApp, Facebook or Instagram as soon as you receive the order, with a photo of the item. We will exchange it, and we pay the delivery costs for the return and the replacement.

Items we can't take back

Unless they are wrong or faulty, these items can't be returned or exchanged once received:

  • Lingerie and underwear
  • Swimwear
  • Beauty products

Fair use

Please keep at least 60% of the items in each order. If someone often orders many pieces and keeps very few, we may stop confirming or shipping their orders.

Money paid in advance

If you paid anything in advance (for example the shipping fee) and the order is cancelled from our side, we send it back to you by InstaPay.

Contact us

We reply Every day, 2 PM – 12 midnight.